Grounds for discharge include:

Refusal to work with our support team or any disrespectful, racist, or vulgar language toward our support team or provider.

Choosing to have another provider fill or change your psychiatric medications without first notifying your Desert Bolt Behavioral provider (it's not safe!)

Dishonesty in regards to selling or misusing medication prescribed

Failing to show up (or a "no show") 3+ times for your appointments

Refusal to create a payment plan for balances due

Refusal to maintain a credit card on file (With as many appointments as we have daily, this is needed for the system to flow smoothly)

Refusal to follow up as recommended by your provider, Disrespect, harassment, or vulgar language towards your provider

Dishonesty regarding custody situations or legal matters

A patient outside of our expertise or scope of practice ---- In cases of discharge, we will send three referral sources for a new provider and a 90-day supply of medication if the medication is authorized by the provider to be safe to refill.

If you are not compliant with the agreed-upon treatment plan between the patient and the provider

If you don’t notify the facility staff or provider that you will be out of state during the time of a scheduled appointment. Make sure your provider is licensed to see you out of state!

​After your provider sends a medication, you are required to call the pharmacy to troubleshoot any insurance, quantity, or other concerns before contacting us.

DO NOT DEPEND ON YOUR PHARMACY APP TO TELL YOU IF WE SENT A MEDICATION - more often than not, we sent it!

Call your pharmacy if it says the medication isn't ready (it probably has nothing to do with us).

Medications other than psychiatric medications will not be provided by us.

Medications that require blood work, such as mood stabilizers, are not guaranteed to be filled unless blood work has been completed.

Medications can only be sent to pharmacies in the state of Arizona unless your provider holds an alternative state license.

We will not prescribe psychiatric medications if you choose to have two psychiatric providers - this is not a safe arrangement

You may be requested to sign a "controlled substances" policy if prescribed a stimulant or other controlled medication.

Prior authorization requests can take 5-7 business days to complete.

We will not prescribe or continue your non-psychiatric medications (antibiotics, thyroid meds, etc)

We require an appointment on file to complete your refill. We will send you enough medication to get to that appointment.

If you have a balance on your account, you must set up a payment plan with a working credit card on file before receiving your refills.

If you cancel or choose not to attend after receiving your refill without rescheduling, you will no longer receive refills until you can attend an appointment.

If you have not completed labs as ordered, you may be denied a refill at your provider's discretion.

If, after a controlled prescription is filled, it is reported to be lost, accidentally disposed of, or in any other means not accessible before the follow-up appointment, refills will not be provided.

If you have not been seen by a provider in the requested time frame for follow-up (one to three months), we cannot send your refill

Refill requests take up to 72 business hours to complete.

Please request in advance. (I.e, requests made on a Friday will be completed by Tuesday example: requests made on a Friday will be completed by Wednesday if Monday is a holiday

A "no show" constitutes not attending your appointment, cancelling your appointment under 24 hours before your appointment time (15 mins late to an appointment will be counted as “no show”)

A no-show fee for an evaluation is $100 if rescheduled and attended, or $200 if choosing to not rescheduled.

A no-show fee for a follow-up is $50(waived if patient calls/emails 24 hours prior or in case of emergency, determined by staff)

No show fees will be automatically charged to your card the same day as missing your appointment. Refills and future appointments will not be made unless the no show fee is paid or put on a payment plan

Patients who are not scheduled for a follow-up appointment due to cancellation, no-show, or any other reason, will be automatically rescheduled/scheduled for a time that is similar to prior appointments in their booking history

It is our goal to maintain consistent care in accordance with the treatment plan outlined by your provider. Though we do our best to ensure you have a booking scheduled, you are your greatest advocate. Please ensure you have a follow-up scheduled so you can continue to pick up medication and meet with your provider in accordance with your treatment goals.

Certain services are self-pay, irrespective of insurance type. Please refer to the “Self-pay rates and other fees” page for more details or call. We charge fees for paperwork, medical record requests, and time outside appointments. Updated fees can be found on the services page or by contacting the front desk.

These fees will be charged to the card on file. If you have paperwork, it will be charged before the paperwork is filled out or processed. Medical records and/or other paperwork can take up to 7 business days to complete.

We require everyone to have a working credit/debit card on file in order to keep your appointment. You must complete a credit card authorization form for the card to stay on file.

You are required to have a credit card on file, even if you have an HSA/FSA card on file. You can notify staff to make a note that the HSA should be charged first. If there is no money loaded before your appointment and other arrangements are not made, the credit card will be charged.

All fees/copays are collected before the start of your visit. If your payment does not go through before the appointment and you have not made other arrangements with support (to update card, a day you get paid, payment plan, etc), your appointment will be canceled.

If you do not have updated insurance information within 24 hours of your appointment, that visit may be charged as a self-pay rate.

For medications to be sent or paperwork to be completed, if there is a balance on the account, we require a payment plan in place with a down payment. Payment plans will not exceed one calendar year.

Refunds are not issued under any circumstances if the service has already taken place.

Automatically scheduled appointments will not be subject to no-show fees unless the patient confirms the booking but does not show up for the appointment