Intensive Outpatient Program (IOP) in Phoenix, AZ

​After your provider sends a medication, you are required to call the pharmacy to troubleshoot any insurance, quantity, or other concerns prior to contacting us. 

DO NOT DEPEND ON YOUR PHARMACY APP TO TELL YOU IF WE SENT A MEDICATION - more often than not, we sent it! Call your pharmacy if it says the medication isn't ready (it probably has nothing to do with us). 

Medications other than psychiatric medications will not be provided by us.  

Medications that require blood work such as mood stabilizers are not guaranteed to be filled unless blood work has been completed. 

Medications can only be sent to pharmacies in the state of Arizona unless your provider holds an alternative state license. 

We will not prescribe psychiatric medications if you choose to have two psychiatric providers - this is not a safe arrangement  

You may be requested to sign a "controlled substances" policy if prescribed a stimulant or other controlled medication.  

Prior authorization requests can take 5-7 business days to complete.  

We will not prescribe or continue your non-psychiatric medications (antibiotics, thyroid meds, etc) 

We require an appointment on file to complete your refill. We will send you enough medication to get to that appointment. 

If you have a balance on your account, you must set up a payment plan with a working credit card on file prior to receiving your refills.

If you cancel or choose to not attend after receiving your refill without rescheduling, you will no longer receive refills until you are able to attend an appointment. 

If you have not completed labs as ordered, you may be denied a refill at your provider's discretion.

If after a controlled prescription is filled, it is reported to be lost, accidentally disposed of, or in any other means not accessible prior to the follow-up appointment, refills will not be provided. 

If you have not been seen by a provider in the requested time frame for follow up (one to three months), we cannot send your refill 

Refill requests take up to 72 business hours to complete.

Please request in advance. (I.e: requests made on a Friday will be completed by Tuesday example: requests made on a Friday will be completed by Wednesday if Monday is a holiday

A "no show" constitutes as not attending your appointment, cancelling your appointment under 24 hours prior to your appointment time (15 mins late to an appointment will be counted as “no show”)

A no show fee for an evaluation is $100 if rescheduled and attended, or $200 if choosing to not reschedule 

A no show fee for a follow up is $50(waived if patient calls/emails 24 hours prior or in case of emergency, determined by staff)

No show fees will be automatically charged to your card the same day as missing your appointment. Refills and future appointments will not be made unless the no show fee is paid or put on a payment plan

Patients who are not scheduled for a follow-up appointment due to cancellation, no-show or any other reason, will be automatically rescheduled/scheduled for a time that is similar to prior appointments in booking history

It is our goal to maintain consistent care in accordance to the treatment plan outlined by your provider. Though we do our best to ensure you have a booking scheduled, you are you greatest advocate. Please ensure you have a follow-up scheduled so you can continue to pick up medication and meet with your provider in accordance to your treatment goals.

Certain services are self-pay irrespective of insurance type. Please refer to “Self-pay rates and other fees” page for more details or call. We charge fees for paperwork, medical record requests and time outside of appointments. Updated fees can be found on services page or by contacting the front desk.

These fees will be charged to the card on file. If you have paperwork, it will be charged before paperwork is filled out or processed. Medical records and/or other paperwork can take up to 7 business days to complete.

We require everyone to have a working credit/debit card on file in order to keep your appointment. You must complete a credit card authorization form for the card to stay on file.

You are required to have a credit card on file even if you have an HSA/FSA card on file. You can notify staff to make a note that the HSA should be charged first. If there is not money loaded prior to your appointment and other arrangements are not made, the credit card will be charged.  

All fees/copays are collected before the start of your visit. If your payment does not go through prior to the appointment and you have not made other arrangements with support (to update card, a day you get paid, payment plan etc), your appointment will be canceled. 

If you do not have updated insurance information within 24 hours of your appointment, that visit may be charged as a self pay rate. 

For medications to be sent or paperwork to be completed, if there is a balance on the account, we require a payment plan in place with a down payment. Payment plans will not exceed one calendar year.

Refunds are not issued in any circumstance if the service has already taken place. 

Automatically scheduled appointments will not be subject to no show fees unless the patient confirms the booking but does not show up to the appointment